Terms and conditions

General

All orders accepted by New Priory are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.

In the unlikely event of a problem with the supply of a specific product, an equivalent product may be sent in its place. If your product or an equivalent is not available, we will issue a refund.

Prices

To assist in prompt dispatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by post or via the order form on this website.

All items subject to availability, an equivalent alternative will be sent in its place.

Delivery

All delivery times and charges are as stated at the time of order. Any claims for non-delivery or shortages must be made in writing within two days of delivery. NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.

Returns

Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

We are unable to accept the return for resale of any medicines or food once they have left the premises.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Similarly any goods found to have been used will not be replaced or credited.

Payment

Payment is by cheque or credit card basis with order, by fax, phone, post or web site. Cheques are subject to clearance before delivery.

We reserve the right to refuse any credit card transactions.

Reservation of title

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.